b299 Privacy Policy

b299 (referred to hereinafter as "we", "our", or "the platform") is an online gaming and sports betting platform that provides services in Bengali for users in Bangladesh. This Privacy Policy ("Policy") explains how b299 collects your personal information, the purposes for which it is used, and the measures we take to keep your information secure.

This Policy applies to b299's website, mobile application, and all related services. By registering on or continuing to use our platform, you accept the terms of this Policy. For more detailed terms of use of the platform, please read the Terms and Conditions.

This Policy may be updated from time to time. If significant changes are made, we will notify you via the platform or to your registered email. The latest version of the Policy will always be available on this page.

2.1 Information You Provide Directly

When you create an account at b299, make a deposit, or contact the support team, we collect the following information:

• Full name and date of birth
• Mobile number (bKash, Nagad, or Rocket number)
• Email address
• Username and password created by the user (stored in encrypted form)
• Documents required for identity verification (National ID or passport number)

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device type (mobile, desktop)
• Browser type and operating system
• Pages visited on the platform and time spent on each
• Game play history, bets, and transaction records
• Login and logout times

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may in some cases receive information from third-party verification services. Information received in this way is also handled under the same security policy.

b299 uses collected information for the specific purposes listed below:

3.1 Account Management and Identity Verification

Your information is used to handle registration, login, password recovery, and account security. Ensuring identity verification is a core part of b299's anti-fraud policy.

3.2 Processing Financial Transactions

Relevant information is used to correctly process deposit and withdrawal requests and to ensure transaction security. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 — transaction records are essential for processing transactions within these limits.

3.3 Providing Customer Support

Our support team may access your account and transaction information in order to provide assistance in Bengali via 24/7 live chat and email. This access is strictly limited to the purpose of providing the service.

3.4 Managing Bonuses and Promotions

Transaction history and account information are used to determine eligibility for and distribute the welcome bonus, weekly rewards, and other offers.

3.5 Security and Fraud Prevention

Automatically collected data is analysed to detect unusual transaction patterns, prevent multiple accounts, and maintain the overall security of the platform.

3.6 Platform Improvement

Overall usage patterns are analysed to improve user experience and enhance platform functionality. This analysis is never used to identify individual users.

Cookies and similar technologies are used on the b299 platform. Cookies are small text files stored on your device that help the platform remember your preferences and session.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions and provide security protection. The platform cannot function properly without them and they cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and account customisation. You can disable them in your browser settings if you wish, but some features may not be available as a result.

4.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most. This information is aggregated and processed anonymously, so individual users cannot be identified.

b299 does not sell your personal information to any third party. However, specific information may be shared in the limited circumstances below:

5.1 Service Provider Partners

Relevant information may be shared with technology providers needed to operate the platform, payment processors (bKash, Nagad, Rocket), and identity verification providers. These partners may only use the information for the specific task they perform and are required to follow their own privacy rules.

5.2 Game and Technology Providers

Game developers and live casino providers such as Evolution, Pragmatic Play, PG Soft, and JILI may access limited information at a technical level to operate their games. This information relates primarily to session management and is never used for marketing purposes.

5.3 Legal Obligations

Relevant information may be disclosed in response to a court order, a lawful request from an investigating authority, or an existing legal obligation.

5.4 Business Transfers

In the event of a merger, acquisition, or transfer of part of the business, user information may be transferred to the new ownership. We will notify users in advance of any such change.

6.1 Retention Period

b299 retains your information for as long as your account is active and for as long as necessary to provide the service. Even after an account is closed, certain information may be kept for a further period due to legal and audit requirements.

6.2 Technical Security Measures

b299 has put in place the following technical measures to protect your information:

• SSL Encryption: All connections to the website and app are encrypted using SSL/TLS technology
• Password Hashing: Passwords are never stored directly — strong hashing algorithms are used
• Access Controls: Only authorised staff can view specific information
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the system
• Two-Factor Verification (OTP): OTP verification is used for login and financial transactions as an additional layer of protection

6.3 Handling Data Breaches

If a security breach occurs, b299 will take steps to identify and resolve it quickly. Affected users will be notified as soon as possible and will be assisted in taking the necessary preventive measures.

Every user registered at b299 has the following rights regarding their personal information:

7.1 Right to Know

You can find out at any time what information b299 holds about you and how it is being used. Contact the support team to obtain this information.

7.2 Right to Correction

You have the right to correct any inaccurate or incomplete information in your account. Some information can be updated directly in account settings; the rest can be changed with support assistance.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we are required to retain certain information for a set period due to legal obligations.

7.4 Right to Object to Data Processing

You may object to marketing communications or to the processing of certain information. After such a request, b299 will take appropriate action where applicable.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact b299's support team via 24/7 live chat or by email. Our team will process your request in Bengali. For information on responsible use of the platform, visit the Responsible Gaming page.

b299 strictly provides services only to persons aged 21 or above. Age is verified at the time of registration, and if an account holder is found to be under 21, that account is suspended immediately.

b299 does not intentionally collect any personal information from minors. If a minor's information has entered the system for any reason, it will be deleted as soon as this becomes known.

If, as a parent or legal guardian, you suspect that a minor is using b299, please notify the support team immediately. b299 treats the protection of minors as its highest priority.

b299 may amend this Privacy Policy from time to time based on business operations, technological changes, or legal requirements. The date of each change will be noted at the top of the page.

For significant changes — such as new purposes for using information or new arrangements for sharing with third parties — we will notify you in advance via your registered email or through a platform notification. Continued use of the platform after a change means you have accepted the updated policy.

For more information about b299, visit the About Us page, which contains information about the platform's goals and operations.

For any questions, complaints, or requests regarding this Privacy Policy, contact b299's support team:

• Live Chat: Via the live chat option on the platform (available 24/7)
• Email: [email protected]

Our support team provides assistance in both Bengali and English. Privacy-related requests are typically responded to within business hours.

For answers to common questions, you can visit our FAQ section, which contains detailed information on accounts, payments, and other topics.