b299 Responsible Gambling — Keep It Fun, Keep It in Control
Gambling is a form of entertainment — not a way to earn a living. b299 believes that playing within the right limits is what makes it genuinely enjoyable. On this page you will find how to set your own limits, recognise signs of risk, and get help when you need it.
Play for Entertainment, Not Dependency
The safety of every member at b299 is our highest priority. Whether it is slots, casino or sports betting, every wager should be an enjoyable experience, not a source of financial stress. That is why we say from the start — before placing any money, ask yourself: Am I playing just for fun? Can I accept a loss if it happens?
Our Terms and Conditions make it clear that no one under the age of 21 may open an account or place bets at b299. We enforce this age limit strictly. To protect minors from gambling, adult family members can use password protection and parental control software on their devices.
Gambling addiction is a real problem. However, recognising it and seeking help at the right time makes it possible to overcome. b299 offers its members several self-management tools that can be used directly from their account. Step-by-step instructions for using these tools are available on our FAQ page.
Set Limits for Yourself
b299 gives you the following tools to manage your own gambling habits. You can activate any of them at any time from your account settings.
Deposit Limit
Set a maximum amount you can deposit daily, weekly or monthly. A reduction takes effect immediately; an increase takes effect after 24 hours.
Bet Limit
Decide in advance the total amount you can wager within a given period. This limit protects you from placing large bets on impulse.
Session Time Limit
Set how long you can play in one session. When time is up, the system will remind you and, if needed, log you out automatically.
Take a Break (Cooling-Off)
If you want a few days off, you can temporarily close your account for anywhere from 24 hours to 6 weeks. During this time you will not be able to log in or place bets.
Self-Exclusion
Use self-exclusion for a longer break. Your account can be fully closed for between 6 months and 5 years; it cannot be reactivated during this period.
Gambling History
View the full history of your deposits, withdrawals, bets and winnings from your account. This is the most effective first step to understanding your own habits.
Set Limits Now
Use the form below to send a request to set your limits directly. Our support team will apply it to your account.
Or contact us directly via 24/7 live chat.
Recognise the Warning Signs
If you notice any of the signs below in yourself, pause and seek help. This is not a sign of weakness — it is a sign of self-awareness.
Gambling to recover lost money
Placing more bets after a loss to try to recover what you lost — this is known as "chasing losses" and is one of the main signs of addiction.
Spending beyond your planned limit
You set a limit in your mind, but you keep going past it — this is a clear signal that control has been lost.
Hiding it from family and friends
Lying about or concealing how much time or money you spend gambling from people close to you is a cause for concern.
Gambling with borrowed money or debt
Betting after savings run out or borrowing from others to place bets — this points to serious financial and mental risk.
Neglecting work or studies
If gambling is causing you to neglect daily responsibilities, work or relationships, it has gone beyond ordinary entertainment.
Restlessness when unable to gamble
Feeling irritable, anxious or uneasy when you cannot gamble — this may be a sign of psychological dependence.
Where to Get Help
Once a problem is identified, you do not have to face it alone. b299's support team and the people close to you are always there. Visit our About Us page to learn how we prioritise the safety of our members.
b299 Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Get immediate help with setting limits, self-exclusion or any concern you may have.
Email Support
Alongside live chat, you can also reach us by email: [email protected] — the team responds in both Bengali and English.
Family and Friends
Talk openly with the trusted people in your life. Support from family is the most powerful tool for overcoming addiction.
Professional Counselling
If you feel the problem is getting deeper, consult a mental health professional. Counselling is confidential and effective.
Self-Assessment Test
If you want to check for yourself, various recognised questionnaires are available online. Answering honestly will help you understand whether professional help is needed.
Support Groups
Connect with others who have faced the same problem. Sharing experiences with one another makes the road to recovery much easier.
b299's Commitment
We do not just want to provide entertainment — we want every member to stay safe and well. Toward that goal, we have taken specific steps.
Strict Age Verification: Every account's age is verified at registration. No one under 21 can register under any circumstances.
Self-Management Tools: Deposit limits, bet limits, session time limits, cooling-off and self-exclusion — all features are available free of charge.
24/7 Bengali Support: At any time of day or night, our team is ready to listen to your concerns in Bengali and help find a solution.
Data Privacy: Your self-exclusion or limit-setting information is kept completely confidential. Read our Privacy Policy for details.
No Pressure: b299 will never encourage anyone who is self-excluded to return to gambling or send them promotional messages.
Transparent Information: The RTP and rules for every game are clearly stated so you can make informed decisions.