b299 Terms and Conditions

General Provisions

These terms and conditions ("Terms") form a legal agreement between the b299 platform and its users. By using b299's website, mobile app or any related service, you are considered to have given your full consent to these Terms.

b299 is an online gaming and betting platform that provides casino games, sports betting and other gaming services for Bangladeshi users. These Terms remain in effect at all times in accordance with the most recently published version. If you have questions about understanding any section, you may contact b299's customer support team for assistance.

These Terms have been prepared in Bengali and that version is the final and binding document. In the event of any dispute arising from a translation into another language, the Bengali version will take precedence.

Account Registration

To open an account on b299, you must provide accurate and up-to-date information in the registration form. You will need an active mobile number and a valid email address to complete the registration process.

2.1 One Person, One Account

Each person may operate only one account. If the same person creates multiple accounts, all of them will be permanently closed at any time and the associated balances may be forfeited.

2.2 Accuracy of Information

Users must provide their real name, mobile number and date of birth. Providing false or incorrect information may cause problems during account verification or the withdrawal process, and b299 reserves the right to suspend the account in such cases.

2.3 Password Security

It is your responsibility to keep your account password confidential. b299 will not be held responsible for any loss caused by another person using your login details. If you forget your password, it can be recovered using the method described on the b299 Login page.

Age Requirement and Eligibility

All casino and betting services on b299 are for persons aged 21 or above only. At the time of registration, users confirm that they meet this age requirement.

b299 may request an identity document or other proof at any time to verify age. If the required age cannot be confirmed, the account and any associated balance will be suspended.

• It is strictly prohibited for a minor (a person under 21 years of age) to operate an account.
• Professional athletes who place bets on b299 may be in breach of their own organisation's rules — the user is solely responsible for this.
• b299 reserves the right to restrict or block access for persons subject to any jurisdiction.

Deposits and Withdrawals

bKash, Nagad and Rocket can be used to deposit and withdraw funds on b299. The minimum deposit for each method is ৳100. The minimum withdrawal amount is ৳1,000.

4.1 Deposit Terms

Funds deposited must be sent from the user's own mobile banking account. Transactions using another person's account are prohibited. b299 reserves the right to hold any suspicious transaction and verify its source.

4.2 Withdrawal Terms

The withdrawal process generally takes between 10 and 45 minutes to complete. Before approving a withdrawal request, b299 may verify identity, age and payment method. The withdrawal request may remain pending until the verification process is completed.

• Withdrawals must be made using the same method that was used for the deposit.
• To withdraw winnings obtained from a bonus, the wagering requirement must be met.
• If an incorrect credit occurs due to a technical error, b299 reserves the right to recover that amount.

Bonuses and Promotions

b299 offers various types of bonuses and promotional offers. Each offer has its own terms and complying with them is mandatory.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, the bonus amount must be wagered 25 times. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000, and a wagering requirement of ৳25,000 will apply.

5.2 Other Promotions

b299 offers multiple promotions including a weekly deposit reward, slot festival bonus, cricket celebration, birthday gift and a friend referral programme. Each promotion has its own wagering requirements and validity period.

5.3 General Rules for Using Bonuses

• Multiple bonuses cannot be used at the same time unless specifically permitted.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be fulfilled first.
• If bonus misuse is suspected, b299 reserves the right to cancel the bonus and review the account.
• Bonus funds should never be treated as free money — they are a conditional benefit.

Gaming Rules

All casino games, sports bets and other gaming services available on b299 have their own rules. The specific rules for each game can be found on that game's own page or in b299's help section.

6.1 Finality of Bets

Once a bet is confirmed, it cannot be changed or cancelled unless an exception is stated in the terms of a specific b299 service. Bets incorrectly accepted due to a technical error may be cancelled by b299 and the bet amount will be refunded.

6.2 Quotas and Limits

A maximum bet amount may be set for each game or betting category. b299 reserves the right to change betting limits at any time. Users can set their own limits by following the responsible gaming guidelines.

6.3 Technical Issues

If an internet connection is lost or a device crashes during an active game or bet, b299 will make its decision based on server logs. b299 is not responsible for problems related to the user's network or device.

Prohibited Activities

The following activities are strictly prohibited on the b299 platform. Any violation of these may result in account closure and forfeiture of balances.

• Creating multiple accounts or operating another person's account.
• Registering under multiple identities for the purpose of claiming bonus benefits.
• Using any software, bot or automated method to manipulate games or betting.
• Using the platform for money laundering or illegal funds processing.
• Attempting unauthorised access to another user's account.
• Attempting any form of cyberattack or hacking of b299's systems.
• Using false information, forged identity documents or another person's personal details.
• Attempting to influence or coordinate game outcomes in any way.

Account Suspension and Closure

b299 may temporarily suspend or permanently close a user's account at any time and for any reason without prior notice. However, the common grounds on which such action is taken are listed below.

8.1 Grounds for Suspension

• Violation of any provision of these Terms.
• Suspicious transactions or signs of fraud.
• Failure to cooperate with age or identity verification.
• Extended period of inactivity.

8.2 User Appeal

If you wish to contest an account closure, you may contact b299's customer support. b299 will review the appeal and take appropriate action if it is found to be reasonable. Users may also request closure of their own account at any time.

Limitation of Liability

b299 always aims to provide a reliable and uninterrupted service. However, b299's liability is limited in the following areas.

• b299 is not responsible for disruptions related to third-party services (internet connectivity, mobile banking).
• b299's liability for losses caused by technical errors on the part of game software providers is limited.
• b299 is not responsible for losses resulting from the user's own negligence (sharing passwords, entering details on phishing sites).
• The service may be temporarily unavailable due to unavoidable circumstances (natural disasters, server outages).

In no circumstances will b299's liability exceed the current balance in the user's account.

Privacy and Data Protection

b299 takes users' personal information very seriously. Full details on how data is collected, stored and used are provided in our Privacy Policy. Users are advised to read that policy carefully as well, as it forms part of these Terms.

b299 uses SSL encryption and other industry-standard security measures to protect users' financial and personal information. Our privacy policy is followed when transferring information to third parties.

Changes to Terms

b299 reserves the right to change, add to or remove any part of these Terms at any time. Continued use of the platform after updated terms have been published will be taken as the user's agreement to the new terms.

For significant changes, b299 may send advance notice to users' registered email or mobile number. It is therefore important to keep registration details up to date. Answers to common questions about the terms can be found in the FAQ section.

Contact and Dispute Resolution

If you have any questions, complaints or disagreements regarding these Terms or any b299 service, please contact our customer support first. Our support team is available in both Bengali and English, seven days a week, 24 hours a day via live chat and email.

12.1 Contact Methods

Live Chat: A chat can be started directly from any page on the platform.
Email: [email protected]

12.2 Dispute Resolution

If a dispute arises, b299 will first attempt to resolve it through discussion. b299's decision will be considered final, though users retain the right to raise an objection. Further details about the platform can be found on the About Us page.